Table Of Content
Please note that as our services are carried via satellite, there are a few limitations compared to your home network. To help you plan, we have provided the recommended onboard gratuities guidelines. Purchasing Liquor at Ports of Call and On Board at The Fun ShopsAll alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Items are to be collected in a designated lounge on debarkation morning.
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The live chat feature is typically available during specific hours, so it’s essential to check the Carnival Cruise Line website for their customer service hours of operation. If the live chat option is not available, you may consider using alternative contact methods such as email or phone. At time of booking, guests will be able to confirm their preferred dining choice.
What to Pack & Bring
Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation. We know some of our guests are accustomed to bringing on board their own supply of bottled water, so for your convenience, bottled water can be pre-purchased prior to your cruise by visiting /funshops.
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You’ll usually be prompted to enter some basic information, such as your name and email address, to initiate the chat session. They will be assessed a $500 charge, per violation, on their Sail & Sign® account. Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided.
Cruise Line Contact Information: Address, Phone Number and Email
Additionally, if there are any urgent matters or last-minute changes, speaking directly to a representative ensures that your issues can be resolved in a timely manner. If you prefer real-time interaction but don’t want the hassle of making a phone call, contacting Carnival Cruise Line through their live chat feature can be a practical option. Live chat allows you to communicate with a representative instantly, asking questions and receiving immediate responses.
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Travel Protection
Due to security protocol, last minute bookings made within 24 hours of sailing will require guests to undergo a secondary screening. Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation.
Flight Assistance Hotline
Should guests wish to consume their wine or champagne in themain dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per750-ml bottle, will be charged. A corkage fee is a charge that is assessed, attime of service, for every bottle that is served and not bought on thepremises. A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland.
Premium Air (Customized Air Arrangements)
If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience. Looking to speak to a vacation planner to book or have a question about an itinerary? There’s a Celebrity phone number or email address for every need. For any other issues you can call us or provide us with the following information and we will be happy to get back to you as soon as possible. Register with Cruise.com to get access to exclusive rates, discounts and special offers. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
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You can send a direct message (DM) on platforms like Twitter or Instagram, or you can interact with their posts and comment with your inquiry or concern. Alternatively, some platforms allow you to post on the cruise line’s page or wall directly. Keep in mind that during peak seasons or busy periods, wait times may be longer. To avoid any potential delays, it’s advisable to call during off-peak hours if your inquiry is not time-sensitive.
Failure to bring documentation bridging the name differences could result in denial of boarding. Contacting Carnival Cruise Line through live chat offers a convenient and efficient means of obtaining real-time assistance. Whether you have questions about reservations, onboard activities, or any other aspect of your cruise experience, live chat allows for quick and interactive communication with a knowledgeable representative. It’s important to note that response times in live chat may vary depending on the volume of chat inquiries being received.
The Special Events Department coordinates group dining, vow renewals, meetings, cocktail parties, group performances, and other onboard functions. For $5.00 USD per user, for the voyage, the HUB App offers chat. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time. To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network.
Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010. A Mobile/Digital version of an EDL is not an acceptable form of travel documentation. Here, we offer a roundup of dozens of mainstream, luxury and expedition cruise lines from all over the world, with key contact information including snail mail addresses, customer service phone numbers and email addresses. Cruise.com is thrilled to be an integral part of our South Florida community. One of our goals is to introduce the excitement, fun and affordability of cruises and travel to our local neighbors. We continue to introduce new programs and opportunities such as Lunch and Learn seminars, a variety of destination, cruise and travel presentations, ship tours, sail away parties and more.
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